FREQUENTLY ASKED QUESTIONS
When should I book my platinum getaway?
You should book your platinum getaway as soon as you are sure of your travel dates. Traditionally during the busy periods (most holidays), I would advise you to book as early as possible. To obtain the lowest airfare your vacations should be booked within 14 days or more.
Do I have to pay for my platinum getaway upfront or can I make payments?
It depends on how far in advance you book your platinum getaway. If you book within 45 days of departure the entire amount is needed especially if you are traveling abroad.
I am not sure where I want to go, I just know I want to go away. Can you help me choose a destination?
Of course! That happens all the time. I get plenty of clients who has an idea of where they may want to go but they are not 100% sure which location is best for them. If this is the case please visit the Book Travel of the website and choose the option to Submit A Booking Request and I will do all the research for you.
Can I book the travel online myself?
You sure can, if you know exactly where you want to go and are ready to book your platinum getaway with no research needed, click on Book Travel and Book Your Getaway, this will take you directly to my booking engine.
What forms of payment do you accept?
You can purchase your platinum getaway with the following credit/debit cards.... Visa, MasterCard, Discover and American Express.
I made a deposit for my platinum getaway but I need to change the credit card on file, do you need a new Credit Card authorization form?
Yes! A new Credit Card Authorization form needs to be submitted each time a new form of payment is presented
What types of documents are required to travel?
For a domestic flight at check in a government issued ID is required. For international flights a passport and or visa will be needed. Be sure to check your travel documents as it will state what is required.
I need a expedited Passort and/or Visa can you help me with that too?
Short answer is yes! Contact me and I will get you in touch with CIBT and help you save 40% off CIBT service fees.
The insurance is really high, do I really need it?
While the insurance is option I do highly recommend you purchase the insurance. Anything can happen so why not pay the extra few dollars now, instead of losing out on the entire trip cost later.
At the time of purchase I decline the insurance but changed my mind, can I add it now?
Yes! With our company our insurance, you can purchase up to 48 hours prior to departure UNLESS you want to purchase the Cancel For Any Reason Insurance to be eligible for this specific benefit, the plan must be purchased within 21 days of your initial trip deposit.
I have a pre-existing condition, can I still purchase travel insurance?
You sure can! Pre-Existing Medical Conditions coverage is available if your plan is purchased within the designated time frame (21 days of booking). You must insure the full non‑refundable trip cost and be physically able to travel at the time of purchase.
Regarding the travel insurance and you say can for any reason, what exactly do you mean and what does it cover?
Now you can't just wake up one day and say "you know what I coudn't get my hair done the way I wanted to I don't want to go anymore." You have to have a legitimate reason in order to be covered.
I found a cheaper rate on another website, do you price match?
Yes. If you find a cheaper rate than what was quoted for the same exact vacation package (same airline, same flight dates and times, same hotel/resort, same cruiseline, etc) you can simply let me know where you located this infornation or send me a screeshot via email or text and your request will be submitted to match the pricing you found.