FREQUENTLY ASKED QUESTIONS

When should I book my platinum getaway?


You should book your platinum getaway as soon as you are sure of your travel dates. Traditionally during the busy periods (most holidays), I would advise you to book as early as possible. To obtain the lowest airfare your vacations should be booked within 14 days or more. Airfare is typically available 330 days prior to departure so keep that in mind if you're like me and like to plan early!




Do I have to pay for my platinum getaway upfront or can I make payments?


It depends on how far in advance you book your platinum getaway. If you book within 45 days of departure the entire amount is needed especially if you are traveling abroad. Your deposit amount can vary depending on the airline chosen for your getaway.




I am not sure where I want to go, I just know I want to go away. Can you help me choose a destination?


Of course! That happens all the time. I get plenty of clients who has an idea of where they may want to go but they are not 100% sure which location is best for them. If this is the case please visit the Book Travel of the website and choose the option to Submit A Booking Request and I will do all the research for you.




Can I book the travel online myself?


You sure can, if you know exactly where you want to go and are ready to book your platinum getaway with no research needed, click on Book Travel and Book Your Getaway, this will take you directly to my booking engine.




What forms of payment do you accept?


You can purchase your platinum getaway with the following credit/debit cards.... Visa, MasterCard, Discover and American Express. Paypal, Cash, Square app, and Cash app is not accepted to book your getaway. The exception to using Cash app is to order their free Cash app debit card and to make your payment via the card provided. A Credit Card authorization form will be needed prior to making and accepting any payments.




I made a deposit for my platinum getaway but I need to change the credit card on file, do you need a new Credit Card authorization form?


Yes! A new Credit Card Authorization form needs to be submitted each time a new form of payment is presented




What types of documents are required to travel?


For a domestic flight at check in a government issued ID is required. For international flights a passport and or visa will be needed. Be sure to check your travel documents as it will state what is required. If you currently have a passport and booking a international flight please be sure to check the expiration date and renew as soon as possible if it is set to expire. Some countries requires a 6 month validity after your getaway, and also require that you have empty pages in your book as they provide one stamp per page.




I need a expedited Passort and/or Visa can you help me with that too?


Short answer is yes! Contact me and I will get you in touch with CIBT and help you save 40% off CIBT service fees.




The insurance is really high, do I really need it?


While the insurance is option I do highly recommend you purchase the insurance. Anything can happen so why not pay the extra few dollars now, instead of losing out on the entire trip cost later. Whether you are forced to cancel your trip, have a medical emergency while traveling, or your bag is stolen, travel protection can help provide you with a sense of security. While you may have some travel coverage through your personal health insurance, credit card, or other source, a third party provider (like us) can provide you with more extensive coverage and higher limits. If you for any reason still decide to decline the insurance, you will need to complete a Waiver of Insurance form, which protects the both of us.




At the time of purchase I decline the insurance but changed my mind, can I add it now?


Yes! With our company our insurance, you can purchase up to 48 hours prior to departure UNLESS you want to purchase the Cancel For Any Reason Insurance to be eligible for this specific benefit, the plan must be purchased within 21 days of your initial trip deposit.




I have a pre-existing condition, can I still purchase travel insurance?


You sure can! Pre-Existing Medical Conditions coverage is available if your plan is purchased within the designated time frame (21 days of booking). You must insure the full non‑refundable trip cost and be physically able to travel at the time of purchase.




Regarding the travel insurance and you say can for any reason, what exactly do you mean and what does it cover?


Now you can't just wake up one day and say "you know what I coudn't get my hair done the way I wanted to I don't want to go anymore." You have to have a legitimate reason in order to be covered. The Cancel for Any Reason (CFAR) benefit can cover up to 75% of the non-refundable trip cost if you cancel your trip 48 hours or more prior to scheduled departure. To be eligible for this specific benefit, the plan must be purchased within 21 days of your initial trip deposit.




I found a cheaper rate on another website, do you price match?


Yes. If you find a cheaper rate than what was quoted for the same exact vacation package (same airline, same flight dates and times, same hotel/resort, same cruiseline, etc) you can simply let me know where you located this infornation or send me a screeshot via email or text and your request will be submitted to match the pricing you found.





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